F.A.Q.
- It's there any way to buy a sold out product?
- It's there any way to buy a sold out product?NO, we keep our word by selling only 10 copies for each template and only one copy for each cartoon. Because of this all the sold out products are for preview only. This is our policy and we stick by it no matter what.
- Can I buy a template exclusively just for me?
- Can I buy a template exclusively just for me?Yes you can, and the price for an exclusive template is $390, but you should make the order before anyone else otherwise it won't be exclusive anymore. So we advise you tell us about it as soon as you get the newsletter or see it on our site unsold. We'll pull it right off the market just for you.
- I ordered and I didn't get the confirmation email
-
I ordered and I didn't get the confirmation email
There is the rare case a client may misspell the address in the order form and our confirmation does not reach them. Since this issue is out of our control if you don't get an confirmation please make the order again or just contact us.
- I paid and I didn't get the download link
-
I paid and I didn't get the download link
This is a rare occurrence: our server or yours has an issue in processing the email and may have a delay. So to overcome this we send you two emails when we deliver the download link. If you see any delay please let us know as soon as possible.
- I've placed the order, what's next?
-
I've placed the order, what's next?
For more informations you can check out our how it works page, the process is better explained there and if you still have any questions please contact us.
- What the product includes?
-
What the product includes?
This product is packed in a zip archive that includes all the template files, resources files, tutorials and font files along with the license file. The cartoon is sent in two folders 72dpi and 300dpi that will include the PSD layered file, PNG and JPG.
- Are your templates compatible with the latest Versions?
-
Are your templates compatible with the latest Versions?
Yes they are and we always make the new templates based on the latest versions.
- Can I take out the footer credits?
-
Can I take out the footer credits?
Yes, you can remove it anytime you want. We don't constrain you at all.
- I need to use the theme on more domains
-
I need to use the theme on more domains
For each template you may use the theme for 2 domains only and as many sub-domains you want. If you still need to use it on more domains the price is $10 for each additional domain.
- Do you give volume discount for bulk orders?
-
Do you give volume discount for bulk orders?
Yes and you can find the discount list on all the order forms.
- It's easy for me to change the color and the logo?
-
It's easy for me to change the color and the logo?
We make the templates very easy to edit and customize so even with no experience in design you can change the colors and title letters however you want. Also to make this much easier we made few tutorials to help you better understand how to make these changes.
- Can I change my order after I received the product?
-
Can I change my order after I received the product?
Because we deliver non-tangible products they can't be returned like you can in regular stores. So NO, we don't have a return policy to replace the product, for more info you can check out the Terms of Use.
However if any error or issue from our part will be found in the delivered product, we will fix it without any charge.
- Can you help me out to edit the template?
-
Can you help me out to edit the template?
Yes, we'd love to help you out so please go ahead and tell us what you need on our support page.
- Can you install the template for me?
-
Can you install the template for me?
Yes, we can install the Wordpress and Joomla templates for you whenever you need.
As for the TGP templates, it's a far more difficult process since there are too many TGP scripts for us to handle. So asking your script support to do it will be a lot faster.
- Can I resell the product?
-
Can I resell the product?
NO, we won't allow our templates to be resold in any case because we strive to keep our promise of selling only 10 copies.
- My dog ate the template, can I get it again?
-
My dog ate the template, can I get it again?
Sure, just let us know about it and we'll send you the download link again.
- I don't know how to use wordpress and joomla
-
I don't know how to use wordpress and joomla
We have basic, easy comprehensible video tutorials just for that. You'll learn how to make template work without having any previous knowledge of Joomla or Wordpress.
- Can I use Paint Shop Pro or Fireworks for editing?
-
Can I use Paint Shop Pro or Fireworks for editing?
We'd like to tell you that you can, but because of the incompatibility between other software and Photoshop we can't make our designs work for others applications. So if you don't have Photoshop just let us know and we'll handle it for you.
- What payment methods do you accept?
-
What payment methods do you accept?
We accept all major payments like Credit Card via Visa, Visa Electron, MasterCard, Maestro, CarteBleue and Epassporte, MoneyGram or WesternUnion. Also if this payment options don't work for you we can arrange a bank wire transfer.
- I want to promote your stuff, what should I do?
-
I want to promote your stuff, what should I do?
We'll need some help on the way and we'll have an affiliate program for this soon. Sadly, the only thing you can do at this time is tell us, we'll make sure to let you know when the affiliate program becomes available